How We Work
Arranging Your Care
Before services begin, we obtain your written consent to carry out checks to ensure your home is safe for care delivery.
- A risk assessment is completed during the assessment visit (when we visit you at home to understand your needs, preferences, and
lifestyle and you will receive a copy outlining any identified risks and recommended measures). - Information gathered during the pre-service assessment is used to develop a personalised, person-centred care plan. You are fully
involved at every stage to ensure your care is planned and delivered in line with your needs, preferences, and choices
Care Process
Step 1 : Initial Contact
We discuss your needs and arrange a suitable assessment visit.
Step 2 : Assessment Visit
We visit your home to review needs and daily routines.
Step 3 : Creating Your Care Plan
We create a personalised plan based on your needs and preferences.
Step 4 : Providing Care Services
Care begins based on your agreed plan, delivered by trained carers.
Personalised Everyday Support
Practical Assistance Designed Around Daily Living
How your care begins
We understand that arranging care can feel overwhelming. Our team is here to help you explore funding options and support you in making
informed decisions about your care.
Care can be funded in a number of ways depending on individual circumstances. We work with you to help you understand your options and
guide you through the process of arranging the most suitable funding for your care needs.
Funding your care may include:
- Privately funded care – paid for directly by the individual or their family.
- Local Authority funded care – following an assessment by your local council
- Direct Payments – funds provided by the Local Authority to arrange yo
Visit Times and Communication
Abundant Care Solutions will allocate a named carer wherever possible and will provide advance notice of the carer’s identity. We aim to ensure carers arrive at the agreed time for each visit. If a carer is delayed for any reason, we will notify you as soon as possible, particularly in the case of significant delays. If a carer is unable to attend a scheduled visit, we will make every effort to inform you promptly and arrange suitable cover where possible.
Scope of Care
- Arrangements relating to care delivery, including scheduling, hours worked, supervision, and management of carers, are managed by Abundant Care Solutions Limited in partnership with you, the client. Care staff are required to follow individual care plans at all times. This ensures care is delivered safely, respectfully, and consistently, while allowing flexibility to respond to changing needs and preferences
Changes to Your Care Plan
- If your needs change or you require support beyond what is outlined in your Care Plan, a review can be requested at any time. Requests for additional support outside the agreed Care Plan such as attending meetings with other professionals will be discussed with you in advance and charged at our standard rates, subject to your agreement.
Will I always receive care from the same carer
- We strive to see to it that our clients continuously receive care from the same carers if they so wish. From the start, we will present more than one carer to you and your family to guarantee that there is a level of consistency, in the event of any holidays or absences.
Feedback and Concerns
If you or your family are unhappy with any aspect of the service, we encourage you to contact our office immediately. All concerns or complaints will be handled promptly and fairly in line with our complaints procedure.
We regularly conduct care reviews and client satisfaction surveys to monitor the quality of our services. Feedback from people we support and
their families is valued and used to inform service improvements, ensuring care remains safe, effective, and person-centred.
What support is provided:
- Personal care and hygiene support
- Medication support or prompting
- Meal preparation and nutrition support
- Assistance with mobility and transfers
- Companionship and emotional support
- Household tasks and domestic support
- Support with shopping or errands
- Support attending appointments
- Community access and social activities
- Support with daily living skills
